August 29, 2016

Frequently asked questions

Why did I receive a text message with a unique alpha or numerical verification code?

If you received a text message with a unique alpha or numerical verification code, chances are your mobile number was recently used in an attempt to create, modify, access or verify one of your online accounts. The messages are initiated when your mobile number is entered or verified online and when you opt-in to receive SMS alerts These text messages can be delivered to your phone for a variety of reasons, such as business, mission-critical account alerting, security notifications and/or to provide unique passcodes to allow account access. If you did not request the code or are unsure of why you are receiving these messages, contact the online account provider directly to get more information. You can find the account provider name in the text message, usually alongside the verification code that is sent. Simply visit the account provider’s website online, and contact their customer support for information on these text messages and your account.

What am I supposed to do with the verification code that was sent to my mobile device?

Follow the directions in the text message, to proceed with accessing your online account. You may need to enter the verification code online or reply to the text message to continue.

I am receiving multiple messages with a verification code. Why is the happening?

You may have opted into two factor authentication or 2FA on your account. If 2FA is enabled, each time a login attempt is made on your account, you may receive a message with a verification code that is required to be entered before your account can be accessed. If you are receiving these messages and are not attempting to login into your account, someone may be trying to fraudulently access your account. You can contact your online account provider customer support team directly for further assistance related to your account.

What is Two-Factor Authentication or 2FA?

Two-factor authentication or 2FA is an additional layer of protection beyond your password.  It significantly decreases the risk of a hacker accessing your online accounts by combining your password (something you know) with a second factor, like your mobile phone (something you have).

How can I manage Two-Factor Authentication or 2FA on my account?

If you’re interested in step-by-step instructions on enabling or disabling the free security feature that helps prevent fraudsters from accessing your accounts, then please view the industry articles section on our homepage and click the link to visit external links for more information.

How do I opt-out of receiving these messages to my mobile device?

If you would like to opt-out of reciving text alerts, please keep in mind that you must initiate the opt-out request from the mobile number which is receiving the alerts. Requests from numbers other than the mobile number receiving alerts will not be processed due to security and verification requirements. You can also reply to the text message alert directly from your mobile device, with the word STOP to opt-out of receiving further text messages. Please be advise that this opt-out request only applies to the 5-6 digit short code number that you are receiving the text messages from. Once your opt-out request is received, we will provide this request to your online account provider to process.

I am still unable to access my account.

Please keep in mind that Verify Phone SMS works with your account provider directly to deliver important information about your account via text message; however for security purposes we have no access to your account or account details. You’ll need to contact your account provider directly for any issues related to accessing your account.